Shop Policies

SHIPPING

Shipments are sent through Canada Post. Should you have a preference for a different shipping method, please contact me. International customers are responsible for all customs and duty fees accumulated during transit. 

In stock product will ship within 2-5 business days of receiving payment.

CUSTOMER CARE

All my products are glazed with lead-free glazes, and are microwave and dishwasher safe.  I highly recommend, however, that you hand wash your pottery whenever possible. The harsh detergents of the dishwasher may wear the illustrated decal off over time, and potentially dull the finish on the glaze.

MAKERS MARK

Each and every one of my products are handmade.  There will be variation in shape, size, and colour. This is the Makers Mark. Each piece has the echo of the marker reflected within it, and holds it’s own unique story of its journey to completion.  No two pieces are exactly alike.

RETURNS & EXCHANGES

If you are not satisfied with your purchase and wish to exchange, or return it, please contact me (shop@tinycatpottery.com) within 7 days of receiving your order.  Please let me know prior to returning items. Both initial and return shipping expenses are the responsibility of the customer.

I will refunded payment for items returned, in original condition.  If any returned products arrive back to me damaged or broken, refund will be canceled.

My pottery is packed carefully to ensure a safe journey to it’s final destination. Should your pieces arrive damaged in any way, please take a photo of the product as soon as possible and email it to shop@tinycatpottery.com I will be happy to send you a replacement piece.

I cannot accept returns or exchanges of custom or personalized orders due to the nature of the piece.

CUSTOM INQUIRIES

If you are looking for something unique and personalized, please send me a message through our commission tab in the main menu.

A custom order will take 6-8 weeks on average (depending on complexity) to complete. Please let me know if this is a time-sensitive request.